New standard ISO 9001: 2015 replaces ISO 9001: 2008 as a breakthrough of ISO organization in its efforts in researching and developing standards for Quality Management System.


ISO 9001: 2015, Quality management system- Requirements, are the fifth version of the standard and also the latest version, in which the first version was issued in 1987 and has become a global standard that ensures the ability to meet the quality requirements and enhance customers’ satisfaction in supplier-customer relationships.


The improvement of ISO 9001: 2015 compared to the old versions is the risk-based thinking approach (which helps the organization identify factors that can cause the processes and management systems of organizations deviate from planned results, provide preventive controls to minimize negative impacts and make the most of the opportunity when it occurs)


And changing the quality management principles, including:

- Customer-oriented;

- Leadership;

- People's participation;

- Process approach;

- Improvement;

- Decision based on evidence;

- Relationship management.


Benefits of the organizations when applying the quality management system ISO 9001: 2015

a) the ability to consistently provide products and services that meet customer requirements, current regulatory and regulatory requirements;

b) facilitating opportunities to improve customers’ satisfaction;

c) Solving risks and opportunities related to the organization's context and objectives;

d) Ability to demonstrate compliance with regulatory requirements of a quality management system.

e) Applying ISO 9001: 2015 set the stage for the successful application of other advanced management systems such as ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management - relationship management with customers).